When the appointment system was first introduced, about 1,000 patients used online registration every month, accounting for 30% of the total appointments; when the epidemic broke out, the number of online appointments per month grew to 2,700, accounting for 50% of the total appointments; The epidemic slowed down at the beginning of this year, and the number of patients making appointments has decreased. Currently, the number of patients has remained stable at 2,000-2,500 per month, accounting for 60-70% of the total number of appointments. This has effectively reduced Taichang Tang’s labor costs by 10 to 20%, including answering phone calls.
Input the system, and help patients make appointments after the consultation, which is also more convenient for patients, reduces resistance to return visits, and jointly improves clinic performance. Effectively thailand mobile phone number list accumulate Google positive reviews and bring more first-time patients AlleyPin is also connected to Google reviews, so patients can give reviews directly after seeing a doctor. Tang Jiacheng believes that Google reviews are relatively important in the digital age, and many patients will refer to them when searching for clinics. Before the introduction of AlleyPin, Taichang Tang had about 80 Google reviews.
The number of reviews had reached nearly 300. Most of them described the doctors as friendly or the treatments were useful. They have successfully brought many first-time patients to Taichang Tang. “Many patients are satisfied. "When you search for Chinese medicine clinics on Google, we have the highest number of reviews," Tang Jiacheng said with a smile. Although digital tools are convenient, they also bring some new problems. For example, if LINE is used to assist customer service, patients may ask questions on LINE at any time. At this time, the customer service response time must be clearly set; while increasing Google positive reviews, negative reviews will also appear, and how to respond will also test the team's adaptability ability.