Introduce Omnichat to sell around the clock

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The sales value of Hong Kong's retail industry has been falling from 2019 to November 2020, and fell by more than 30% year-on-year from February to May last year. Many retail brands have been complaining. Kaizhile International Holdings (02122) opened kkplus in Langham Place in mid-September last year, focusing on innovative trends and collectible toys. Its chairman and CEO Li Chengyao emphasized in an exclusive interview: "When I see an opportunity, I will definitely invest. I believe in the team's vision."

Table of contents:
Do more business to help employees increase their income
Physical stores connected to online sales
Introduce Omnichat to sell around the clock
Kaizhile (02122) is fully committed to developing belgium email list online sales this year. As a LEGO agent, it has obtained the brand's consent to establish a certified online store. However, Li Chengyao, chairman and chief executive officer of Kaizhile, believes that online sales cannot be cold and require human contact.

Therefore, we tried to introduce Omnichat in the fourth quarter of last year to centrally process inquiries on different social platforms, instant messaging platforms and websites, and assign them to frontline sales staff through the system to respond in real time. Sales staff can also check inventory in real time. That is to say, whether it is answering inquiries or making sales, it is not limited to business hours.

LEGO WhatsApp
LEGO allows customer service teams to collaborate simultaneously on a WhatsApp Business account by connecting to the WhatsApp Business API. In addition to the high degree of customer service integration, it can also proactively attack new or old customers, set up automatic replies, and focus on promotion.