1- Emotional state
In this type of situation, the consumer feels completely invaded and powerless to act. This atmosphere can be felt when contacting the company responsible for the sale by phone or even by email. The moment exposes a mixture of feelings of anger and impotence at the same time.
2- Sufficient time to resolve the situation
When this type of fraud occurs, it is the consumer who download free usa email database to contact the card administrator's call center, informing them that they do not recognize the purchase. They have to explain everything in detail, even if they are emotionally shaken. In some cases, they also need to file a police report, dedicate a good part of their day, often even their work, to resolve the issue, a situation that generates stress at a time when one should think rationally and patiently.
3 - Bureaucratic processes
Normally, the injured party must send a handwritten letter to the card administrator, a copy of the card (if it has not been stolen), copies of documents, among other procedures. Without these steps, the process will not continue, so the consumer is left with the feeling that they have to prove all the time that they were not the ones who caused the situation, and that is where the emotional shock comes from again.
4 - Having no limit on the card for a while
Depending on the case and the institution, it can take a long time for the refund to be issued. Some do it in five business days and continue to analyze it, and until the situation is resolved, the customer loses the availability of that amount in credit that could already be set aside for something important, for example.
5 - Running out of card
Since the card has been used improperly, cancellation is inevitable, and it can take 7 to 15 business days for the customer to receive a new card, which is often also linked to their checking account, meaning they also lose the convenience of a debit card. In addition, to carry out all these tasks, the consumer must go to a branch of the bank in question.
6- Monitor the progress of the process
While the situation is being analyzed, it is the consumer who must keep calling the bank's call center to ask for the status of the process, and often there is no response.
After analyzing so much how much harm credit card fraud can bring to the consumer, the watchword is: be careful! Always choose to work with a complete and analytical anti-fraud platform in your business, as fraud is very dynamic and flexible. Therefore, the more detail and sensitivity a transaction is analyzed, the better for the entrepreneur and the consumer.
Small details in this area can make all the difference in the final result for both sides, as the weight of a bad shopping experience usually has a greater impact than that of a good one.