Digital Transformation is a recurring concept in the entrepreneur's vocabulary. And this applies to both companies that were born in the 21st century and to more traditional ventures.
In this post, we will present an inspiring case in which Algar Telecom combines high technology with the property security sector. We are talking about our partnership with Orsegups, a company that offers electronic surveillance services to around 80 thousand customers.
Check out how this partnership reinforced the quality of Orsegups' demand resolution and also added value to the company's Digital Transformation process!
Content
Orsegups' needs
Algar Telecom's participation
Premium service
Anti-DDoS
Orsegups' needs
Orsegups is characterized as a mission-critical company. In other words: an environment that must operate 24/7 — 24 hours a day, seven days a week — and all year round without interruption.
This means always being there for your customers. And, as we have highlighted, Orsegups has approximately 80 thousand customers who depend on its streamlined solutions. Added to this is the company's enormous infrastructure, which has around 10 thousand employees. In this context, it is essential that the organization is deeply aligned with the concept of Digital Transformation.
Intrinsic to Algar Telecom's DNA is the desire to be closer canada whatsapp number list to its customers and always present. Therefore, we deliver solutions that are developed with the real needs of our customers in mind, bringing technology and digital transformation to companies.
In the case of Orsegups, Algar Telecom helped to add new services and offered differentiated solutions to the company's customers in different ways, such as:
Premium service
Algar Telecom's Premium Service takes the experience to a new level. It is a relationship channel that improves contact with consumers by monitoring and resolving alarming cases and potential problems.
Furthermore, the solution also provides a more complete overview, allowing potential risk situations to be resolved and anticipated. Thus, the solution to each open call is more dynamic and streamlined.