Key points to remember when reviving dormant customers
Posted: Thu Feb 20, 2025 10:19 am
Here are some tips and tricks to revive dormant customers.
Segment and prioritize dormant customers
Understand and support the psychology and circumstances of dormant customers
One-time contact will not bring about recovery | A mid- to long-term approach is needed
Segment and prioritize dormant customers
Segmentation and prioritization are key to reactivating dormant customers.
Segmentation is a way to understand what kind of people your ukraine mobile database company's services and products are valuable to, and is important data for approaching them effectively .
In addition, use a customer management system to prioritize dormant customers by comparing the data obtained from each segment with your business strategy.
Rather than contacting all dormant customers, you can narrow down your target by referring to sales and purchase history, etc. , resulting in more effective digging up.
Understand and support the psychology and circumstances of dormant customers
It is also important to understand the psychology and situation of dormant customers and provide support.
There is always a reason behind a dormant customer. It could be that the customer is struggling financially or that they are dissatisfied with your company's products or services.
In order to understand these psychology and situations, it is important to place importance on communication . By listening, you will be able to understand the customer's current situation, come up with countermeasures, and make it easier to revive dormant customers.
Segment and prioritize dormant customers
Understand and support the psychology and circumstances of dormant customers
One-time contact will not bring about recovery | A mid- to long-term approach is needed
Segment and prioritize dormant customers
Segmentation and prioritization are key to reactivating dormant customers.
Segmentation is a way to understand what kind of people your ukraine mobile database company's services and products are valuable to, and is important data for approaching them effectively .
In addition, use a customer management system to prioritize dormant customers by comparing the data obtained from each segment with your business strategy.
Rather than contacting all dormant customers, you can narrow down your target by referring to sales and purchase history, etc. , resulting in more effective digging up.
Understand and support the psychology and circumstances of dormant customers
It is also important to understand the psychology and situation of dormant customers and provide support.
There is always a reason behind a dormant customer. It could be that the customer is struggling financially or that they are dissatisfied with your company's products or services.
In order to understand these psychology and situations, it is important to place importance on communication . By listening, you will be able to understand the customer's current situation, come up with countermeasures, and make it easier to revive dormant customers.