Marty Reaume has over 25 years of experience in human resources at leading technology companies in North America. Her resume is impressive: after being the Director of Human Resources at Netsuite for over 10 years, she continues in this role at Fitbit and Twilio, two innovative technology companies known for putting their people and company culture first.
Marty’s arrival at Lightspeed is something of a homecoming, bringing her back to her Canadian roots. Recently named one of the 50 Most Powerful Women in Technology, our new CPO joins the company at a pivotal time philippines mobile number as we aim to grow our workforce while maintaining our commitment to diversity, innovation, and community at every level of the company. We spoke with Marty about power, people, and what it takes to be an extraordinary leader.
You are one of the most powerful women in tech today. What does power mean to you?
Power is about confidence and influence. Being able to take what you've learned, assess the situation, and influence an incredible outcome. Part of that comes from trusting relationships, part of that comes from your experience, and people will naturally gravitate toward you because of those two things, that's power. Being able to get a really good outcome, that's powerful to me.
As the Director of Human Resources, you oversee the people and culture at Lightspeed. Are there any memorable moments where you felt like you made an impact in someone’s life?
I think I strive to build a strong HR team that isn't necessarily just looking for reports or giving readings, but is interested in the human side of things. I like to have people on my team who are less task-focused and more integrated into the business.
You know a team is truly “human and cultural” when you go to their office and find no one there. They are learning about the company, learning about its gaps and finding solutions to fill them, finding ways to move the company forward.
“I really like to say: tell me where you want to grow, tell me what is really important to you and let's work towards achieving that goal.”
Other than that, I have been very focused on empowering women. I am passionate about providing opportunities for women, helping them create their own voice, and helping them build their brand and leadership in general.
What do you think authentic leadership is?
I believe a company is only as good as its leaders.
Authentic leadership is about being a servant leader and being there to guide your team. Building that relationship is essential to me.
What makes a good leader?
You have to be human and connect with people about what interests them, not what interests you. You have to find out what motivates them, what gets them out of bed and into work, time and time again. And when they're not as enthusiastic anymore? That's when you need to take note and have a conversation.
“A good leader attracts and retains employees by taking a genuine interest in individuals, their journey and their career development.”
What is the best advice you have received that has helped you progress in your career?
If you are invited to participate in a meeting, do not question your abilities, your thoughts, or the psychological safety of speaking. Know that you need to be there. Know that you need to contribute. Know that they expect your opinion.
I got this advice when I was about thirty years old in a room with people that I thought I had been invited into by mistake. I was looking around thinking, “What am I doing here?” An executive coach gave me this advice afterward and said, “Marty, I noticed you were confused and hesitant, and I don’t know why. Think about it. You’re in this room and we’re expecting your opinion.” Twenty years later, today, I still think about it.