8 Best Customer Service Software Options for Your Company

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Customer service is one of the most important parts of any business. So, why would you give it any less attention than you’d give your marketing or sales? Just like you probably use digital tools to help you earn customers, you should also get a customer service platform to help you retain those customers.

But what type of tool is best for your company to get? There are plenty of customer service tool options out there. Thankfully, we’re here to help you narrow down the list. We’ve compiled a handful of the best customer service software options below for you to choose from.

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8 best customer service software options for your business
There are plenty of customer service platform options out there, but only a handful stand out from the rest. Here are eight of the best customer service tools:

Zendesk
Freshdesk
LiveAgent
Zoho Desk
Help Scout
HubSpot Service Hub
Salesforce Service Cloud
Gorgias
Read on to learn more about each one!

1. Zendesk
Price: $19+ per user per month

customer service zendesk

Zendesk is a customer-facing helpdesk software. What does that mean? Essentially, Zendesk is a tool that your customers can use to submit support tickets to you when they experience issues with your products or services. It can also integrate with other tools and generate customer service data reports.

Zendesk’s emphasis is on helping you centralize your customer communications into one platform. For that reason, it pairs well with other centralized tools, like customer relationship management (CRM) platforms.