Find products before sale

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aminaas1576
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Joined: Mon Dec 23, 2024 3:24 am

Find products before sale

Post by aminaas1576 »

At the same time, it has a complete marketing module that can flexibly set up marketing activities on the website and remarket across channels to meet the current customer service needs and marketing development of Waiguo Snacks.

The Waiguo Snacks team said: "Compared with the foreign software we used before, the price is very cost-effective."

Integrate multi-channel messaging and membership systems to greatly increase customer service efficiency
Waiguo Snacks uses Omnichat to quickly build a real-time customer service system on the website, and integrates multi-channel conversations such as Facebook and Instagram to easily manage all messages in a single interface.


Some consumers who have encountered their favorite new zealand email list snacks abroad will also ask customer service on the Waiguo Snacks Zui website after returning home.

If the product is available on the site, the customer service staff can quickly provide a purchase link. If it is a product that is not currently imported, the customer service staff, who are experts in foreign snacks, can also take the opportunity to introduce products with a similar taste. No matter what the situation is, having real-time conversations with customer service opens up more sales opportunities.

The Omnichat customer service system integrates product lists, allowing customer service staff to easily click on recommendations from the conversation management interface and track conversion results.

After-sales inquiries about orders
After-sales inquiries are mainly based on shipment status. Because the Omnichat system is integrated with the membership system of the Waiguo Snacks website, customer service staff can directly see the membership number and recent orders on the message processing page without asking for customer information. You can confirm directly, which greatly improves customer service efficiency.
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