This is the turning point of personalization .

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How to embrace it? By relying on companies specialized in this type of process, such as Doxee . In order not to remain in a field that is too theoretical, let's look at two practical tools.

Doxee Pvideo : Video is, without a doubt, the most effective and engaging venezuela whatsapp resource digital communication tool. It can therefore be used to provide customers with a detailed and clear explanation of the content of the reminder and all the expense items. What's more, each customer receives a video packaged based on their characteristics and specific situation. All this, of course, without the enormous expense of building one video at a time; but in an automated way, in an omnichannel dimension and optimized for every type of device. Furthermore, simple calls-to-action can be inserted, which allow the customer to pay directly, with a simple click or a tap on their smartphone.

Doxee Pweb . Another original Doxee product that offers a precise solution to the precise needs of the utilities sector: it is a personalized micro-site generated and distributed for each customer following the invoicing schedule and using CRM or internal information systems data. The micro-site can contain consumption data, indications for optimizing customer spending, as well as access to customer care and loyalty processes implemented by the company. Also in this case, there is the possibility of closing transactions directly on the micro-site, in a very simple and intuitive way.

In conclusion: the transition is from cold and cumbersome communications to a simplified dialogue, closer to the needs of the customer. A new win-win perspective that improves the efficiency of debt collection, increases retention and loyalty, and has extremely positive effects on the image of the company.

It is not surprising, at this point, that Doxee products have been chosen and implemented by giants in the Utility and energy sector such as Enel, the Hera Group or Iren .[/list]