And Loyalty Results As A Result Of This The Companies Of The Cex Association Achieved . A Total Turnover Of Millions Of Euros Globally During This Represented An Increase Of With . Respect To With A Clear Prominence Of Areas Such As Telecommunications Insurance Banking And Financial . Services Since Between All Of Them They Accounted For Of Total Turnover While At The . Same Time Areas Such As Gaming Real Estate And Investment Were More Strengthened In Addition . On Customer Service With A Of The Total Service Provided .
Leaving The Sales Departments Behind And A bc data china It Was Of Waiting The Phone Remained The . King Since It Was The Channel Used In Of The Cases Being Far Ahead Of . Emails And Chatbot Tools That Are In A Phase Of Gradual Growth But What Effects . Did The Coronavirus Have On These Marked Trends That Existed Until The Beginning Of This . Is What We Are Going To Try To Answer Below How Has The Pandemic Changed . The Contact Center Sector In Spain First Of All We Cannot Talk About The Coronavirus .
Without Referring To The Profound Economic Impact That The Pandemic Has Had In All Areas . Of Society Both Nationally And Internationally And The Contact Center Sector Has Not Been Less . As Reflected In The Annual Cex Study For The Year According To The Same Its . Companies Invoiced Millions Of Euros A Figure That A Priori Might Seem To Reflect A . Growth With Respect To That Of But It Must Be Taken Into Account That In . That Period A Large Company Joined The Association So After Reviewing The Data To Make .