Throughout Which They Require Some Type Of Technological And Digital Specialty And Up To Ten . Are Also Directly Related To The User Experience As Planning . Manager User Experience Researcher Or Customer Relationship Management Analyst A Profession That Is Knowing How . To Adapt To Continue Booming Therefore The Contact Center Agent Profession Is In Great Health . In The Not Only Has It Not Been Replaced By Automation And By Technologies Such . As Ai And Machine Learning But It Has Been Able To Adapt To Them To .
Complement Them In This Case The Advancement bc data america Ofthe New Tools Still Do Not Allow Them . To Have Enough Autonomy And Intelligence To Fully Replace Human Agents And It Does Not . Seem That This Situation Will Occur In The Short Term As A Result Of The . Covid Pandemic Telemarketing Companies Have Been Forced To Move Their Workspaces To Their Employees Homes . Thus Operators Have Had The Opportunity To Telework And Have Shown That Customer Service Can . Also Be Of Quality Without The Need For It To Be Carried Out In The .
Call Centers Themselves With Which Costs Have Been Reduced And The Human Factor Has Predominated . At A Time When It Was Precisely More Necessary Than Ever All This Has Created . A Very Favorable Situation For The Operator Position Customers Increasingly Value Human And Close Treatment . Something That Precisely Bots Cannot Give Hence Companies Have Drawn Conclusions From What Has Happened . In These Last Two Years And Have Understood That In Order To Give A Good . Experience To Their Users Contact Center Agents Are Now More Important Than Ever We Recommend .