Digital telephony has several features for better time management, assists in planning and strategies and offers many possibilities according to the specific functioning of companies. Below we will present the cloud telephony tools for better management of activities , acceleration of internal processes and improvement of team communication and production.
Digital telephony has been gaining more and more space in the business world, making germany business mailing list it inevitable for companies that aim to grow in the market to adopt it in their routine. It is noticeable and desirable for consumers that service providers are engaged in new technologies, as they understand that there are more and better tools in relation to customer service and communication. It is very important to evaluate how the company is being seen by competitors and customers, and the internal management of activities and staff directly reflects how it is perceived by the market.
Cloud telephony is a VoIP (voice over internet protocol) solution that, in addition to having several features for external audiences, as we have already explained in several articles, generates a real change in corporate culture. The way of thinking about processes and team interaction gains a new perspective, where physical spaces are no longer limiting, and customer and company information is easily accessible.
Cloud telephony is a service in which data is transmitted digitally and stored on a secure network of servers hosted on the Internet, without requiring devices or physical space for the company to operate. By contracting this service, it is possible to communicate internally between extensions at no additional cost, including from other states, and integrate the telephone system with the company's information. Videoconferences and teleconferences are made instantly, internal and external calls are recorded , also at no additional cost, allowing for a more detailed and efficient evaluation of the interaction between the team and with customers.
"Cloud telephony tools for activity management
Cloud telephony allows integration with various systems, including CRM (business management platform), a platform that can be expanded according to the company's growth and objectives, which gathers and manages customer data to inform the team intelligently, suggests instant solutions and recommendations, simplifies mechanical tasks, and is accessible from any device with internet.
Cloud-based CRM does not depend on a specific computer or IT department in the company to be operated, as access is possible through a login and password from any browser or application, meaning that on-site maintenance is not necessary, reducing costs and optimizing time, since analog telephony updates generally require the system to be temporarily shut down. It is accessible 24 hours a day, every day, from anywhere, and even depending on an internet connection, data can be synchronized offline, all with security and reliability.
VoIP, in addition to enabling home office without loss of corporate communication, ensures that calls are forwarded to the appropriate sectors, generates fewer transfers between extensions, and consequently better service to the end customer and optimization of internal processes.