The tragedy is that in all of these cases, customers are willing to spend more.
If you need to charge more for express s russia contact number whatsapp hipping, do so. Customers are more willing to spend for expedited shipping, and you will benefit greatly from providing this option.
Free Cart Abandonment Audit: Get a complete audit on your checkout process, with screenshots and next actions to take. Request Here.
8. Website had errors/crashes
Probability Rank: 6
Impact Rank: N/A
The rest of these cart abandonment causes do not rank in the impact study performed by Statista.
However, that does't mean that these issues should be ignored. Website errors, crashes, and load times are major deterrents to completing purchase, and contribute to a sense of insecurity on the site.
The solution??
Focusing on the customer experience is paramount.
Make sure that you are regularly going through your site, from home page to checkout, ensuring that your site is still up to date and there are no issues.
You should perform these checks across a variety of screen sizes, especially as mobile continues to grow in importance.
You can check site speed through a number of free services. We most often use Pingdom and Google Pagespeed Insights.
Probability Rank: 9
Impact Rank: N/A
Up to 66% of shoppers say that they would spend more with a generous return policy.
Unfortunately, many stores put hard limits on their returns. This can take two forms. First, policies that restrict too much time. Second, policies that charge for the return, usually in the form of shipping.
The solution??
Make sure you are able to track the number of returns and costs associated.
Then, begin offering a free, 30 day shipping. Run the test for a month or two and see what lift, if any, occurs for your industry and demographic. Compare this to the added costs of such a policy, and see if free 30 day return is a profitable strategy for you.
10. Credit Card Was Declined
Probability Rank: 10