The COVID-19 pandemic has logically boosted companies' adoption of the digital environment, but this movement had already been happening gradually over the last 20 years. The pandemic has only accelerated this process, and the digital model has gained strength with the need for home offices, especially for companies that were showing some resistance.
Since high-quality broadband internet access became popular, technological tools have been developed in various sectors. In telephony, for example, it was possible to commercially make VoIP available, which already existed but was not operable without broadband.
Nowadays, many businesses are born and structured in the digital environment, without the intention of physically establishing themselves in an office, for example. All of the company's administrative and communication processes are carried out over the internet, and without the need for face-to-face meetings.
For companies that are already established in the market and understand the need to enter and interact with the digital environment, there are several ways to migrate and benefit from their technological resources, with the possibility of adopting the systems and tools partially or fully.
The hybrid model , for example, is ideal for companies that already have a solid analog infrastructure and want to take advantage of digital telephony tools, such as voice over internet protocol (VoIP), distributed extensions, cloud-based business management platforms, and all the resources offered by these technologies. The hybrid PBX enables a gradual russian phone numbers transition to conventional companies, taking into account the strengths and weaknesses of employees, and offering adequate support for the true transformation of the business culture.
"Reasons to Bring Your Business to the Digital World
Excellence in customer service
It is essential to meet customer expectations, as they are increasingly demanding and attentive to the company's culture. In this post we talk about what customers expect from companies in terms of communication and service, and we present some tools that optimize this process.
In the digital environment, customers have many more possibilities to interact with the company. In addition to the telephone, they can use chats or emails. With business management tools, it is possible to integrate all the information collected across all service channels and access it quickly when the customer contacts any of these channels.
In addition to the various ways available for contact, when it occurs, the response from the attendants is quick and assertive, as it has a business management platform with all the necessary data for accurate service, and thus customer satisfaction is guaranteed.