Last Database

See how leading manufacturers are using AI to stay ahead of the competition.


It’s fair to say that the manufacturing industry is on the fast track to digital transformation. The pandemic exposed the fragility of our global supply chains, leading to shortages on shelves and excess stock in ...

software for small businesses
If you have a small or medium-sized business , management, sales and customer service processes must be organized and secure, in order to guarantee greater productivity and success for the company.

Business software is a highly sought-after solution , even by SMEs ...

Product sales process
Sales process steps define the stages a salesperson or sales team follows to convert a prospect into a customer and complete a transaction. These phases are intended to guide and optimize salespeople's actions at all points of contact with consumers.

Additionally, sales steps ...

How a chatbot works on WhatsApp
Understanding how a WhatsApp chatbot works is essential to providing faster, more personalized customer service to your customers—especially right now when 7 out of 10 people expect immediate attention when interacting with companies, according to Zendesk’s 2023 CX ...

Sales Metrics
Using sales metrics is the key to gaining quantitative insights into the performance and results of a company's sales activities. It also allows you to measure the performance of your sales team, make data-driven decisions, and evaluate the impact of your implemented strategies ...

In a highly competitive and digitalized world, buyers are more demanding than ever and companies face the challenge of keeping them happy.

In this context, companies rely on customer satisfaction tools to gather information about consumer perception of their products or services.

In fact, a ...

CRM as a business strategy
Technology has made it possible to simplify tasks to improve personal or professional productivity, and in many cases, it has become a true ally. An example of this is CRM as a business strategy.

A CRM as a business strategy provides a 360° view of all customer ...

Understanding how to keep employees motivated is essential for sustainable business growth.

In fact, a 2023 study by Deloitte revealed that 84% of company executives say employee motivation is important to the success of their organizations. However, only 17% consider themselves prepared to ...

How to Analyze Survey Data
Learning how to analyze survey data is essential to turning raw data into useful insights for your business.

In fact, a KPMG study revealed that 69% of organizations believe that data is essential to understanding their current customers.

To help you analyze the data ...

Generative AI tools for customer service that increase agent and customer productivity and satisfaction

Let’s take a moment to acknowledge how hard customer service teams work to keep their customers happy. It’s a tall order, even in the best of times. These days, it seems like businesses are ...